Last updated: 30 September 2026
This policy explains how cancellations and refunds work for services provided by Zobo. Zobo provides professional services, not physical products, so refunds depend on how much work has been done. If your written proposal or agreement (the “Scope”) sets different terms, the Scope applies.
1. Free consultations
Introductory calls are free. No payment is taken, so no refund applies.
2. Cancelling before work starts
If you cancel in writing before we begin work on a paid engagement, we’ll refund the amount paid, minus any third-party costs already incurred on your behalf (see section 5).
3. Cancelling a project after work starts
- Projects are usually split into phases or milestones in the Scope.
- Fees for phases that are completed or in progress are not refundable.
- Fees paid in advance for phases that haven’t started will be refunded.
- You’ll receive the work completed up to the cancellation date once it’s paid for.
4. Monthly retainers
Retainers (for example, performance marketing or ongoing support) can be cancelled with 30 days’ written notice. Fees for the notice period are payable. Any fees paid in advance for periods after the notice period ends will be refunded.
5. Non-refundable third-party costs
These costs are paid to others on your behalf and can’t be refunded once incurred:
- Government, trademark and licence filing fees
- Laboratory testing charges
- Advertising spend on Meta, Google, marketplaces and other platforms
- Printing, samples, photography, production and influencer fees
- Software, domain and hosting costs
6. Outcomes outside our control
Approvals, registrations, listings and timelines depend on government authorities, marketplaces and other third parties. A rejection or delay by a third party is not by itself grounds for a refund of fees for work already done. Where an application is rejected because of an error on our part, we’ll correct and refile it at no extra professional fee.
7. How refunds are paid
Approved refunds are processed within 7–10 working days to the original payment method, or to a bank account in the same name if the original method isn’t available. Your bank or payment provider may take a few more days to credit it.
8. How to request a cancellation or refund
Email hello@zobo.co.in with your name, company, invoice number and the reason for your request. We’ll confirm receipt and respond within 3 working days.
9. Contact
Zobo
Andheri East, Mumbai, Maharashtra 400069, India
Email: hello@zobo.co.in
Phone: +91 87676 97389